Travel assistance services provide emergency assistance while you travel. Travel assistance plans are relatively inexpensive, and unlike travel insurance, you pay a fixed fee that is not based on the cost of your trip.
Travel assistance services offer the following:
- Tracking of lost or delayed baggage
- Access to the medical hotline
- Medical evacuation and repatriation in case of emergency
- Emergency travel arrangements
- Replacement of lost or forgotten prescriptions
- Legal, medical, dental and medication referrals
- Emergency cash advances and credit card exchanges
- Multilingual translation
The purpose of travel assistance services is to support you during your trip (or even before). Our designated external assistance service provider is available around the clock for medical emergencies, language translation and more. The assistance services of your travel insurance can support you in complex situations.
Travel assistance services help you deal with a medical emergency or death, arrange an ambulance or transport to a medical facility, find the best hospitals and doctors, comply with local customs, laws and requirements, and communicate in the local language of a foreign country.
Ensuring the safety of business travellers is an important part of their duty of care. Travel insurance and assistance services can protect both employees and the company while providing a measure of security for the traveller.
You should be informed in real time about problems at your destination before and during your trip.
Many travellers may think that travel insurance and travel assistance services are the same, but they are actually two different types of travel protection. The difference between the two is that travel assistance services provide immediate 24/7 support in case of an emergency during a trip, and travel insurance provides reimbursement for certain losses during the trip after the trip has ended.
Travel assistance services also include a hospital admission guarantee (to secure hospital admission after other routes have proved unsuccessful, and advance payment if necessary) and vaccination information. All assistance services available with your travel insurance and the travel assistance provider specified are listed in your policy.